Social Business News - March 16

March 18 2015 09:13:25 AM Add/Read Comments [3]

The following video contains news about:

  • Microsoft Office 365 Delve rolling out to eligible customers
  • LiquidPlanner's new dashboard features
  • The new Adobe Document Cloud
  • Unify Circuit's new (and upcoming) integrations
  • IBM and Twitter partnering for new insights in IBM BlueMix and IBM Watson Analytics


A Great Initial User Experience Is Critical

March 2 2015 12:55:11 PM Add/Read Comments [2]
As they say, you only get one chance to make a first impression.
Well, spreadsheet/database vendor Airtable gets a 9/10 for creating an amazing first time user experience that helps guide you through getting started. To help you successfully use their product, they:
  • Start you off with a virtual user manual complete with short training videos
  • Pre-populate your home page with a few default databases
  • Display pop-up guides as you work that highlight key features and functions
  • Provide incentives/awards for running through the tutorial, installing mobile applications and inviting colleagues
Airtable provides one of the best first impressions I've ever had with a product. All software vendors, from startups to enterprise software giants should strive to emulate this level of user experience.

PS: Why not a 10/10... because the Guide Book does not (currently) resize with the browser.

IBM InterConnect 2015 - The Power of One

February 26 2015 10:18:14 AM Add/Read Comments [0]

IBM's newest event, IBM InterConnect is the combination of multiple conferences that used to be held separately throughout the year. In its inaugural run, IBM did an excellent job in telling a consistent story to their customers that spanned all of the IBM software brands. No longer is there one message about security, another about social, another about mobile, etc. Instead IBM is now combining the products and services of the entire company to creating solutions that leverage all of what IBM has to offer.

IBM Watson, BlueMix and Verse were the stars of the show from my perspective, but they were just a small part of what was covered.

Below are the highlights I posted to Twitter during the IBM InterConnect keynotes. Depending on your browser, you may have to scroll down to see all of them.

New Report: The Strategic Impact of Mobile Transformation

February 19 2015 09:30:00 AM Add/Read Comments [1]
In Q4 2014 Constellation Research surveyed over 500 organizations of at least 1,000 employees in the education, healthcare, high tech and retail industries to determine the current state of mobile transformation. This report uncovers three core areas:
1. Mobile transformation is top of mind for most organizations: 82% of organizations reported having dedicated teams for mobile transformation. From an industry point of view, education had the lowest rate, with only 68 percent of organizations reporting they have dedicated mobile teams in place, while not surprisingly high-tech companies led the way with 91 percent.
2. Mobile is not a device but an effective way of working: When people talk about mobile computing, thoughts usually turn to smartphones and tablets. While devices do play a role, mobile describes the larger topic of how people work in motion. Increasingly, more time is being spent away from the confines of a traditional office/desk environment, and working in short bursts while between other tasks is becoming more common. Sometimes, these “on-demand moments” could be as simple as glancing down at an email, but they could also be participating in a customer meeting or collaborating on a project while working at a coffee shop. 
3. Mobile provides a starting point for digital transformation: The top priority (50% of responses) for mobile usage with employees was improving communications, yet only 36% of responses indicated they are currently doing this well. The top priority (59% of responses) for mobile usage with customers was improving customer support, yet only 46% of responses indicated they are currently doing this well. Clearly a gap exists between the importance organizations see in mobile transformation and how effective they have been thus far in completing it.

Image:New Report: The Strategic Impact of Mobile Transformation

Although mobile transformation has clearly begun, few organizations have completed a successful deployment. To help guide organizations forward, Constellation Research has created a four stage framework to measure the state of mobile transformation:
Stage 1: Starting infrastructure (hardware and software) and resource (people and money) allocations to begin projects
Stage 2: Updating existing tools and processes to be accessible from mobile devices
Stage 3: Updating existing tools and processes to be leverage mobile specific features such as cameras, GPS, accelerometers, etc. and to work across a variety of device types
Stage 4: Implementing new tools and/or processes that change the core business (products, services, revenue models, etc.) of the organization
For more information, click here see the report Snapshot and Download.
Table of Contents

Mobile Transformation Top of Mind for a Majority of Organizations
- Most Organizations Have Dedicated Mobile Transformation Teams
- Mobile Transformation Projects Slightly Favor Internally Facing Projects
- Organizations Slowly Progressing to Higher Levels of Maturity in Mobile Transformation Projects
- Internal Projects Favor Communication and Collaboration Tools
- Mobile Support Trumps Mobile Sales and Marketing
- Recommended Actions: Take Full Advantage of Mobile

Mobile Is Not Just a Device, But an Effective Way of Working
- The Growth of Anytime Anywhere Computing Is Clear
- Constant Device Switching Is The Norm
- Most Organizations Start with Basic Mobile Work Patterns
- Recommended Actions: Apply Advanced Mobile Work Patterns by Industry for the Future of Work

Recognize the Challenges of Working Mobile
- Cultural Challenges Reflect the Always-On, Immediate Response Way of Work
- Technical Challenges Split across Four Key Concerns
- Recommended Actions: Build a Program That Reflects the Company Culture

The Future of Mobile Transformation Is Just around the Corner
- Biometrics and Wearable Computing Top Emerging Trends
- Internet of Things Can Enable a New Era of Communication and Collaboration
Apply the Constellation Framework for Mobile Transformation

The 25 Year History of Lotus Notes

February 3 2015 04:30:00 PM Add/Read Comments [2]
Last week at Lotusphere 2015, I mean IBM ConnectED 2015, I had the pleasure of presenting with Mat Newman and Carl Tyler on the 25 year history of Lotus Notes. The session included live demos (including V1), marketing videos (some of which can be seen here), long lost products like Actioneer, Lotus Components and Lotus VIP as well as some of our favourite features from each major version. While Notes most popular days are long gone it is still amazing to recall how pioneering Notes was in areas like security, collaboration and mobile support.

I hope you enjoy the trip down memory lane.  Leave a comment to let us know what we missed.

It’s "Apps For Social Business On Mobile Devices" Day!

February 3 2015 04:00:00 PM Add/Read Comments [0]
Apparently today was "new apps for social business on mobile devices" day. Below are four announcements that I'm aware of. (in alphabetical order)

CoTap - Introducing 4 new premium file integrations: addition of Citrix ShareFile, Egnyte, Microsoft OneDrive for Business and Microsoft SharePoint. (they already support Box, DropBox and GoogleDrive)

Image:It’s "Apps For Social Business On Mobile Devices" Day!

Jive - Introducing Workstyle Apps: Jive announces Jive Daily (share news and other information), Jive Chime (chat/messaging) and Jive People (directory/org chart).

Image:It’s "Apps For Social Business On Mobile Devices" Day!  Image:It’s "Apps For Social Business On Mobile Devices" Day!

Microsoft Yammer add support for Mac iOS 8 & Yosemite Handoff and support for Android Wear

Image:It’s "Apps For Social Business On Mobile Devices" Day!

Sitrion ONE Mobile Productivity with Micro-App Use Cases Leverage pre-built use cases or combine the richest set of core capabilities to create native micro-apps quickly.
Image:It’s "Apps For Social Business On Mobile Devices" Day!

Jive Software Says There Is An App For That

February 3 2015 10:22:27 AM Add/Read Comments [1]
On Feb 3rd, Jive Software is launching the first of what Jive calls Workstyle applications. These specific purpose applications expand, not replace the platform they offer today with Jive (internal) and JiveX (external) community software.

Scroll down to after the pictures to read my thoughts on the announcements.

The first app, Jive Daily, which will be available for download the 3rd week of Feb allows people to share news, web sites and other stories with their colleagues. It's not really intended for short form content like status updates, but rather medium-long term content similar to a blog entry. I think of it as Jive's version of Tumblr or Medium. Jive Daily leverages Jive's knowledge in analytics to provide statistics around the reach and popularity of posts.

Image:Jive Software Says There Is An App For That

Second is Jive Chime. Chime is a 1 to 1 or group chat tool that allows teams to communicate with short messages like status updates or questions. Jive Chime will be available in beta this month and version 1 is expected in April.  Chime is entering to competitive market of "modern team chat clients" such as Slack, Glip, Hall, HipChat, FlowDock and others.  Chime will be available in the freemium:upgrade model, meaning the app is free for people to use, then IT will have to pay for things like directory synchronization and administration controls.

Image:Jive Software Says There Is An App For That

The third application announced today is Jive People.  People provides profiles and organization charts to help employees find their colleagues. People is also going to provide "Meeting Intelligence" which will look at your calendar and display information about the colleagues who are attending meetings with you.  People will start public beta in June.

Image:Jive Software Says There Is An App For That


Jive Software was originally successful by filling a gap that enterprise collaboration software was missing. As the years have passed, vendors like IBM, Microsoft, SAP, Oracle, Salesforce and others have (with various degrees of success) filled that gap, developing their own social software solutions. The announcement of Workstyle Applications shows that Jive, who's leadership has changed a lot in the last year, has the insight and ability to expand their portfolio as they look to grow their customer base. The success of Workstyle Applications is critical component in Jive's strategy to reach new customers and new revenue streams.

For Existing Jive Customers

Jive Workstyle Applications are being targeted at new customers, it is not an expansion play for their current customer base. That is not to say existing customers can not use the applications, but they need to understand that they are not (currently) an integrated part of today's Jive and JiveX platform.  That means the profiles in Jive People are not the same as the profiles people have in their Jive communities. Similarly, the Jive Daily stream is not the same as the activity stream shown on the Jive homepage. So, if an organization chooses to use both Jive/JiveX and Jive Chime, employees will need to think about where they want to post things, in the activity stream or in a Chime group, and they will then have multiple places to keep track of or search in the future.

For Business Partners

The growth and sustainability of any platform is linked to the strength of its partner ecosystem. Jive has done a good job thus far at nurturing partners to resell Jive, consult on implementation and build add-on applications that expand the features of Jive communities. Similarly, Workstyle Apps will need to be extendable so that partners can add additional functionality. One of the greatest strengths of products like Slack and Glip has been the variety of integrations that are available. For Jive Chime to compete, customers will need to be able to integrate the other tools they use to get their work done.

For Competitors

Jive was once the startup that filled the gaps in large enterprise software vendor's portfolios. In many ways, Jive has now become one of those large vendors, with new startups looking to fill the gaps in Jive's offerings. However, Jive has countered this quite quickly, reacting to what's hot in the market and delivering Jive Workstyle Apps. Today's announcement shows Jive is not just going to sit back and rest on their laurels. Coupling that with Jive's strong brand awareness in the social business market creates a challenge for those hoping to capitalize on a gap that may no longer be there.

What do you think?

If you're an existing Jive customer, will you also be interested in these new applications?
If you're not currently a Jive customer, will you be taking a look at Workstyle apps?