In The Next Version

When an error occurs, users often just tell their support staff "It does not work"!  This lack of detail often results in the support staff having to going back and forth with the user to figure out what the real problem is, or what the error message was.   Some advanced users know how to take screen shots of the error messages they get (using ALT+PrtSc for example) which is a huge help, but Lotus Notes let's you take this even one step further.

When you are presented with a dialog box



you can press CTRL+C to capture the text from the titlebar, the message, and the button labels to the clipboard.  You can then paste the information into an email or into your company's HelpDesk system as shown below.

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IBM Lotus Notes
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You are not authorized to access that database
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OK  
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So while the saying "A picture is worth a thousand words" is true in many cases, for Support the words can be just as important!   Having the actual "text" from messages stored in a database enables you to do things like perform full text searches to find other occurrences of the error, where you would not be able to if you just had the screenshot.

Thank you Thomas Gumz for reminding me about this feature.

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